Returns & Exchanges

Return Policy

At Casabana, we want you to love your purchase. If you are not completely satisfied, we offer a straightforward return process:

Eligibility for Returns:

  • Items must be returned within 14 days of receiving your order.
  • Items must be in their original condition, unworn, unwashed, and with all tags attached.
  • Sale items and gift cards are not eligible for returns.

Return Process:

  1. Initiate Return: Contact our customer service team at info@casabana.com to initiate your return. Please provide your order number and reason for return.
  2. Prepare Your Package: Carefully pack the items you wish to return, including the original packaging and any accessories.
  3. Shipping Label: We’ll provide a prepaid shipping label for your convenience. Print the label and attach it to your package.
  4. Send It Back: Drop off your package at the nearest shipping location or schedule a pickup.

Refunds:

  • Once we receive your returned items, we’ll process your refund within 5-7 business days.
  • Refunds will be issued to your original payment method.
  • Please note that initial shipping fees are non-refundable.

Exchanges:

  • If you wish to exchange an item for a different size or color, please specify when contacting customer service. Exchanges are subject to stock availability.

Questions? If you have any questions or need further assistance, feel free to contact our customer service team at [email/contact info].

Thank you for shopping with Casabana!